Good Response from @royalmail

Twitter has added an interesting dimension to the customer service debate… I often tweet without expecting a particular response… This time I received a piece of mail 5 months after it was posted 25 minutes away (the church administrator was confused, as she was sure she’d posted the information before the course, but was very organised, and had a spare copy!), and randomly tweeted. I got an apology re compensation, which I’m not worried about Continue Reading →