Twitter has added an interesting dimension to the customer service debate… I often tweet without expecting a particular response… This time I received a piece of mail 5 months after it was posted 25 minutes away (the church administrator was confused, as she was sure she’d posted the information before the course, but was very organised, and had a spare copy!), and randomly tweeted. I got an apology re compensation, which I’m not worried about for this, although hopefully my sister-in-law will have the information so we can get hold of my still-missing Christmas Present (which I now know was this book (posted to theirs, and then forwarded), which I’d love to have… loving my slow cooker, now I’m not cooking the same meals over and over!)….

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