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Prompt Service from @DuoBoots

As I clear out around 5 years of emails, I’m coming across some correspondence and thought I’d do those blog posts I keep promising, when customer service strikes me as particularly good/bad. Duo Boots was very prompt. I saved up for 6 months for a pair of their boots (designed for all calf widths), chose them on a visit to Manchester, then on first putting them on, the zip pull came off in my hand.

I received a very quick response to my email last August (in which I enclosed photos), and despite my desire to send the boots back, was told the quickest thing would be to follow the video attached … which was entirely true (despite my fear of all things “too mechanical”), and they’ve remained fixed…

Very easy/pleasant experience, incredibly polite email, and options given within the email for if this didn’t fix the problem!!

By admin

Dr Bex Lewis is passionate about helping people engage with the digital world in a positive way, where she has more than 20 years’ experience. She is Senior Lecturer in Digital Marketing at Manchester Metropolitan University and Visiting Research Fellow at St John’s College, Durham University, with a particular interest in digital culture, persuasion and attitudinal change, especially how this affects the third sector, including faith organisations, and, after her breast cancer diagnosis in 2017, has started to research social media and cancer. Trained as a mass communications historian, she has written the original history of the poster Keep Calm and Carry On: The Truth Behind the Poster (Imperial War Museum, 2017), drawing upon her PhD research. She is Director of social media consultancy Digital Fingerprint, and author of Raising Children in a Digital Age: Enjoying the Best, Avoiding the Worst  (Lion Hudson, 2014; second edition in process) as well as a number of book chapters, and regularly judges digital awards. She has a strong media presence, with her expertise featured in a wide range of publications and programmes, including national, international and specialist TV, radio and press, and can be found all over social media, typically as @drbexl.

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