I had shopped in Sainsbury’s the week before, was given a £10 voucher, so thought I’d go back the following week and do my next lot of shopping (with a few store cupboard items to bring me up to the required £70 spend). I got to the til and was told that the voucher had expired the day before. Too tired to put anything back, I purchased, then tweeted my frustration that no one does their main shop in less than a week (and they must have enough data from my Nectar card to work out I shop for myself only!), and therefore the voucher should have at least 2 weeks on it… The following day I received:

On phoning them, they were very apologetic, and agreed that it was a strange expiry date (although according to the girl on the checkout, all like that). They offered a £5 voucher, but I said, considering the original voucher was for £10, that would be more appropriate… which he agreed to immediately. He gave me a clear idea of when the voucher would be with me, it turned up promptly, and has already been spent! Thanks Sainsbury’s (and they have also said they’ve passed the thoughts onto their marketing team… so we’ll see!)

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