Complain on Twitter? Get a Quicker Response?

A really interesting segment on The One Show yesterday, which confirmed what I have already found over the past couple of years, that companies will respond more quickly to social media complaints, often (but not always) leading to a quicker resolution. You still need to think about how you complain: The results were no surprise […]

Question for @eastcoastuk

I spend a lot of time on the train … so I’ve just downloaded 3 tickets from the Rewards system. It sounds like an easy enough process. I want the following train, and there are 2 first class ticket spaces: When I then go to the order system, where it says there should be a […]

Quick Response from @sainsburys

I had shopped in Sainsbury’s the week before, was given a £10 voucher, so thought I’d go back the following week and do my next lot of shopping (with a few store cupboard items to bring me up to the required £70 spend). I got to the til and was told that the voucher had […]

Good Response from @royalmail

Twitter has added an interesting dimension to the customer service debate… I often tweet without expecting a particular response… This time I received a piece of mail 5 months after it was posted 25 minutes away (the church administrator was confused, as she was sure she’d posted the information before the course, but was very […]

Always Great on Twitter @WinchesterCity

Sarah, who’s behind the @WinchesterCity Twitter account, is always prompt and helpful in responding to Tweets. Last year I tried to report a dangerous path near me, uneven, with at least 2/4 lights not working, to fixmystreet. Because it’s a pedestrian walkway, rather than a road, they couldn’t get a GPS fix, so asked me […]