Prompt Service from @DuoBoots

As I clear out around 5 years of emails, I’m coming across some correspondence and thought I’d do those blog posts I keep promising, when customer service strikes me as particularly good/bad. Duo Boots was very prompt. I saved up for 6 months for a pair of their boots (designed for all calf widths), chose them on a visit to Manchester, then on first putting them on, the zip pull came off in my hand.

I received a very quick response to my email last August (in which I enclosed photos), and despite my desire to send the boots back, was told the quickest thing would be to follow the video attached … which was entirely true (despite my fear of all things “too mechanical”), and they’ve remained fixed…

Very easy/pleasant experience, incredibly polite email, and options given within the email for if this didn’t fix the problem!!