Customer Feedback

I gain the majority of work through positive feedback from my clients, who recommend me to their friends and colleagues: Diocesan Workshops We had a great session about Social Media Strategy. Bex made everything easy to understand with clear direction on social media ‘dos and don’ts’.  It was fun and informative and we all took a lot away from it. We had positive feedback from everyone who attended, and all are now busy tweeting away…

Face-to-Face Feedback Required?

Can the way that we mark, and return feedback make a difference? Instead of simply returning marked scripts to students, academics at Edinburgh Napier University invited first-year biomedical sciences students to sit with them while they assessed their work. With students in the room, tutors were able to explain more easily why they were awarding marks and which areas needed improvement, said Charlotte Chalmers, lecturer in biomedical science, who led the pilot study. The 45…

Feedback from #Fipi Training

I ran a workshop for the Federation of Image Professionals on Thursday, which was a really enjoyable day, with 7 super-engaged delegates: I collected a range of feedback via AudioBoo: listen to ‘Chatting to @jackywilliams after #fipi’ on Audioboo listen to ‘Chatting to @findmystyle after #fipi’ on Audioboo listen to ‘Chatting to @stylealchemist after #fipi’ on Audioboo listen to ‘Chatting to Alison who will be setting up a Twitter account post #fipi’ on Audioboo There…

Should Universities be learning from Supermarkets?

Universities are encouraged to learn from Supermarket consumer-led strategies: He recommended that institutions should embrace social media as a feedback tool and to enable "two-way communication" with students because traditional methods of complaining were out of date. "If I am unhappy about something, I don't write a nice letter and wait for a reply. I start broadcasting to my 8,500 followers. Everyone is their own broadcaster, with their own listeners," he said. Meanwhile, Peter Slee,…
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