Customer Feedback

I gain the majority of work through positive feedback from my clients, who recommend me to their friends and colleagues: Diocesan Workshops We had a great session about Social Media Strategy. Bex made everything easy to understand with clear direction on social media ‘dos and don’ts’.  It was fun and informative and we all took […]

#ODHEG End of Project Video (#JISCDigLit)

Rather than a written report (although there will also be a written report), we created a video, drawing on feedback from a range of people from the ODHE group, and what they had learnt from their time with the JISC-funded project.

Face-to-Face Feedback Required?

Can the way that we mark, and return feedback make a difference? Instead of simply returning marked scripts to students, academics at Edinburgh Napier University invited first-year biomedical sciences students to sit with them while they assessed their work. With students in the room, tutors were able to explain more easily why they were awarding […]

Feedback from #Fipi Training

I ran a workshop for the Federation of Image Professionals on Thursday, which was a really enjoyable day, with 7 super-engaged delegates: I collected a range of feedback via AudioBoo: listen to ‘Chatting to @jackywilliams after #fipi’ on Audioboo listen to ‘Chatting to @findmystyle after #fipi’ on Audioboo listen to ‘Chatting to @stylealchemist after #fipi’ […]

Should Universities be learning from Supermarkets?

Universities are encouraged to learn from Supermarket consumer-led strategies: He recommended that institutions should embrace social media as a feedback tool and to enable “two-way communication” with students because traditional methods of complaining were out of date. “If I am unhappy about something, I don’t write a nice letter and wait for a reply. I […]