Quick Response from @sainsburys

I had shopped in Sainsbury's the week before, was given a £10 voucher, so thought I'd go back the following week and do my next lot of shopping (with a few store cupboard items to bring me up to the required £70 spend). I got to the til and was told that the voucher had expired the day before. Too tired to put anything back, I purchased, then tweeted my frustration that no one does…

Good Response from @royalmail

Twitter has added an interesting dimension to the customer service debate... I often tweet without expecting a particular response... This time I received a piece of mail 5 months after it was posted 25 minutes away (the church administrator was confused, as she was sure she'd posted the information before the course, but was very organised, and had a spare copy!), and randomly tweeted. I got an apology re compensation, which I'm not worried about…

Prompt Service from @DuoBoots

As I clear out around 5 years of emails, I'm coming across some correspondence and thought I'd do those blog posts I keep promising, when customer service strikes me as particularly good/bad. Duo Boots was very prompt. I saved up for 6 months for a pair of their boots (designed for all calf widths), chose them on a visit to Manchester, then on first putting them on, the zip pull came off in my hand.…