National Student Survey: Aim for Satisfaction?

There's a lot of debate that I overhear about the value of the National Student Survey, feedback forms, etc. Which parts of those should we use to decide how we work with students, and in which areas do lecturers know better... Stefan Collini definitely thinks tutor knows best: On the face of it, "student satisfaction" sounds like a good idea: who would want universities full of morose, miserable students? But Stefan Collini, professor of English…